Empowering Care: The Impact of Staff Training on Patient Satisfaction in Pediatric and Gynecological Settings
Staff Training and Patient Satisfaction in Women's and Children's Care
DOI:
https://doi.org/10.62807/jowach.v1i3.2024.28-34Keywords:
Staff training, patient satisfaction, pediatrics, gynecology, healthcare qualityAbstract
Background: High-quality patient care depends on satisfied patients. This study focusses on investigating the impact of comprehensive staff training programs on patient satisfaction scores in pediatric and gynecological departments in Karachi, Pakistan.
Methods: This was a cross-sectional study of 414 healthcare providers, including doctors and nurses from public and private hospitals, to assess the association of staff training with patient satisfaction through surveys and hospital records; multivariate analysis explores the relationship further.
Results: Staff training was associated with the delivery of highly patient-satisfactory care, with a mean difference of 1.8 (95% CI, from 1.3 to 2.3, p < 0.001). Variables highly correlated with increased satisfaction scores are training in communication skills, cultural competency, and patient-centered care. Staff training was a positive predictor for patient satisfaction in most areas, including the perception of the quality of provided care, communication by the provider, and respect for patient preferences.
Conclusions: Comprehensive staff training programs raise patient satisfaction in a paediatric and gynaecological setting to a significant level. This brings out the importance of the investment in staff development in enhancing the quality of care for women and children.
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Copyright (c) 2024 Tasneem Muffaddal, Syed Tabeena Ali, Muhammad Suleman Otho
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