Quantifying Satisfaction: An Analysis of Family Planning Services for Married Women (15–49) in Karachi’s Private Clinics
Quality of Care in Private Family Planning Services: A Karachi Study
DOI:
https://doi.org/10.62807/jowach.v2i3.2025.6-15Keywords:
Client satisfaction, family planning, contraceptive methods, reproductive health, cross-sectional surveyAbstract
Background:
Client satisfaction is a vital component of quality reproductive healthcare, influencing both contraceptive uptake and continued use. In Pakistan, despite growing reliance on the private health sector, limited research has explored client perspectives, especially among married women in urban settings. This study aims to assess satisfaction levels among married women of reproductive age (15–49 years) receiving family planning (FP) services at private clinics in Karachi.
Methods:
A cross-sectional client exit survey was conducted across six private FP clinics located in different urban areas of Karachi. A total of 600 married women (100 per clinic) were interviewed using a structured questionnaire that captured socio-demographic data, FP method uptake, and satisfaction levels on an 11-point Likert scale. Descriptive statistics were computed, and non-parametric tests—including the Kruskal-Wallis and Mann-Whitney U tests—were applied to compare satisfaction across clinics.
Results:
The findings revealed high overall satisfaction with FP services. Nearly 89% of respondents rated their satisfaction between 8 and 10, with DHA receiving the highest rating (100% scored 10), and Korangi displaying the most variation in satisfaction. Statistically significant differences were observed across clinics (Kruskal-Wallis H = 223.91, p < 0.001). DHA significantly differed from all other clinics (p < 0.001 in each pairwise comparison), indicating exceptional service quality. Korangi also differed significantly from most clinics, suggesting inconsistencies in service delivery. Non-significant differences were found between PECHS, Gulshan, New Karachi, and Nazimabad in some comparisons, implying a relatively uniform standard of service among these sites.
Conclusion:
While client satisfaction with private FP services in Karachi is generally high, substantial differences exist between clinics. Clinics such as DHA and New Karachi exemplify best practices, whereas facilities like Korangi require targeted improvements. These results underscore the importance of continuous quality monitoring and using client feedback to inform policy and programmatic decisions.
Keywords: Client satisfaction, family planning, Karachi, clinics, reproductive health, cross-sectional survey.
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